Shipping & Returns
We offer free standard ground shipping on everything in the store to the US. Expedited and Priority shipping will incur an additional charge which you will see at checkout.
How Fast Will I Get My Order?
It depends on when we receive your order (during business hours, on the weekend, on a holiday, etc.). Some items will be shipped the day of your order or the next business day.
Shipping times typically take 2-5 business days to arrive once they are shipped. If you have a deadline like a holiday, birthday, anniversary, etc., reach out to us either by Phone or Email. We'll bend over backwards to meet your deadline if possible.
What Shipping Carrier Do You Use?
Generally we use USPS, UPS, FedEx or DHL which means we need a physical address rather than a Post Office Box. If you cannot receive packages from certain carriers or you do not have a physical address, please let us know before placing your order to make sure we can send the order with your preferred carrier.
Returns & Refunds
We understand that ordering online can be a challenge as you cannot touch the item and see its true colors. Therefore, we offer free returns under certain conditions:
- The item has not been used.
- You notify us of your desire to return the item, your order number and the reason for the return within 30 days of purchase either by phone or email. We will provide return instructions and a return shipping label or we will reimburse your return shipping. If you use your own label, you must ship via a carrier which provides tracking information and provide us the tracking number.
- You return the item with all original packaging, parts and instructions.
- The item has not been returned to the manufacturer.